We usually ship your order from Japan the day after purchase or two days later.
However, please note that the Japanese post office does not operate on Saturdays, Sundays and public holidays, so shipping will take place on the first working day thereafter.
In the event of a special stock situation that results in a shipping delay of more than 3 days, we will send you a notification via the email address registered at the time of purchase.

Orders are typically processed within 1-3 business days. Delivery time depends on your location, but can take 7-14 days to arrive.

Delivery times may vary depending on the flight process.

After completing the purchase, we will send you a tracking code that starts with RN…JP along with a tracking link. You can track the shipment via the Japanese Post website. After it arrives in your country, you can use the same code on a local postal service website such as Saudi Post or Emirates Post to check the status of the shipment.

Our products are made in Japan, so they do not officially carry a halal certificate, but we only select sweets for you that do not contain alcohol or pork-derived ingredients.
You can check for yourself the ingredients clearly written on each product page.
We also plan to add products suitable for vegetarians and vegans in the future, God willing.

Yes, customs duties or Value Added Tax (VAT) may be charged when the package arrives in the destination country.

These costs are borne by the recipient in most cases, so please take this into consideration before ordering.

However, in some countries such as Saudi Arabia,

A “De Minimis” import policy may apply.

Parcels sent to individuals with a value of less than approximately 1,000 Saudi riyals may be exempt from duties or subject to simplified customs procedures (at the discretion of Customs).

Please review our shipping information and shipping policy for more details.

We apologize for any inconvenience. If the products are damaged or have a problem, please contact us within 7 days of receiving your order and we will provide an appropriate solution.